Privacy Policy

Last updated: 11-17-2025

Elixir Sapientia LLC (“Elixir Sapientia,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit elixirsapientia.com (the “Site”).

By using this Site, you consent to the practices described in this Policy.

1. Information We Collect

We collect information that you voluntarily provide, information automatically collected through cookies, and information from third-party services that help us operate this Site.

Information You Provide Directly

This may include:

• Contact details (name, email address, shipping/billing address)

• Order and payment details (processed securely by third-party payment processors)

• Account information (if you create an account on our Site)

• Messages or inquiries (customer service communication)

• Reviews, comments, or submissions

Payment information is not stored on our servers. It is securely processed by our payment partners (e.g., Shopify Payments, PayPal, or other secure gateways).

Information Collected Automatically

When you browse our Site, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages viewed, time spent, and referring websites

• General location (city/state level)

• Cookie data

This information helps us improve Site performance, understand visitor behavior, and provide a more seamless user experience.

Cookies & Similar Technologies

We use required cookies for essential functionality (such as cart operation), and optional cookies for analytics or performance tracking.
You can adjust your browser settings to limit or disable cookies at any time.

For details, see our Cookie Policy.

2. How We Use Your Information

We use personal information to:

• Process and fulfill orders

• Communicate with you about orders, updates, or customer support

• Respond to inquiries and messages

• Improve the Site’s design, performance, and functionality

• Personalize your browsing or shopping experience

• Send marketing emails (only with your consent)

• Detect and prevent fraud or misuse of the Site

• Comply with legal requirements

We do not sell or trade your personal information.

3. Sharing Your Information

We may share your information only with trusted service providers who help us operate our business. These may include:

• Payment processors

• Shipping carriers

• Website hosting platforms

• Email service providers

• Analytics tools (e.g., Google Analytics)

• Fraud prevention or security services

These partners are permitted to use your information only to perform services on our behalf.

We do not allow third-party companies to use your data for their own marketing.

We may also disclose information if required by law, to protect our rights, or to comply with legal processes.

4. Email & Marketing Communication

If you choose to subscribe to our mailing list, we may send emails about:

• New product launches

• Updates, promotions, or offers

• Educational content or brand news

You may unsubscribe at any time by using the “unsubscribe” link in any email.

We will never send marketing emails without your consent.

5. Your Rights & Choices

Depending on your location, you may have rights such as:

• Accessing the personal information we store

• Requesting corrections or updates

• Requesting deletion of your personal data

• Opting out of marketing communications

• Restricting certain types of data processing

• Requesting a copy of your stored data

To exercise any of these rights, contact us at info@elixirsapientia.com.

We will respond within a reasonable timeframe.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Provide customer support

• Meet legal, tax, or accounting obligations

• Maintain accurate records for business purposes

When information is no longer needed, we securely delete or anonymize it.

7. Security

We take commercially reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online system is perfectly secure, and we cannot guarantee absolute security.

Payment information is encrypted and processed through secure third-party payment services. We do not store full credit card details.

8. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from minors.
If you believe data has been collected from a child, please contact us and we will remove it promptly.

9. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for the privacy practices or content of those sites.

We encourage you to review the privacy policies of any third-party sites you visit.

10. International Visitors

If you access our Site from outside the United States, please be aware that your information may be processed in the United States, where privacy laws may differ from those in your home country.

By using the Site, you consent to this processing.

11. Changes to This Privacy Policy

We may update this Policy from time to time.
The most current version will always be posted here with the “Last Updated” date revised accordingly.

Continued use of the Site after changes indicates acceptance of the updated Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

info@elixirsapientia.com
Elixir Sapientia LLC